Customer Comment's

We thought you might be interested to see what some of our customer's think about us!!!

 

Hello Just to let you know that the items I ordered arrived today and i was very impressed with the packaging. I have already run the stock on our railway outside and all went very well only rain stopped running trains. Great service, i hope to be in contact soon. Regards Matt (Sept 2017)
Thank you for your reply. I have found a work around using small brass washers so the clamps are still good for my purpose.
Thank you for your prompt and professional service.
David L (Sept 2017)
Just a note to confirm that s/h Little John loco received today as expected with excellent packaging! Loco and r/c all as described and already running on my railway. Thank you for the excellent service. Regards GC (13/4/17)
Many thanks for the LGB Coach & Oil, all arrived today very well packed, A Superb Service.

Regards steve (Feb 2017)

Hello, We'd been away only got around to picking up the parcel from the post office today. Wow the figures are really good. Thank you so much. Great service from you.... Thank you.. Rob (Dec 16)
Hello Just to say thank you very much for despatching the Ruge loco and assorted lights.They have all arrived safely - very well packed - and your description of the condition of the loco was spot on - it is excellent! Thank you - Richard (Dec 16)
Konrad arrived safely and intact lunchtime (17/11/2016).
Checked over and found no damage.
Nuts and bolts not loose, but decided to give an extra tweek on some!
Excellent friendly service and delivery.
Thank you.
Dave.
Hello and a very good afternoon to you all. Just to say thank you very much for my "332" rail clamps, they have
arrived safely down here in showery but warm Wiltshire!. They are excellent, I very much appreciate all the work that
has gone into producing them, thank you. All the best and have a good weekend, cheers Max.- Sept 2016
Many thanks for your first class service. The plastic, stone effect and corrugated sheets, which I ordered only last Thursday, arrived safely first thing this morning. I will certainly recommend you to my colleagues in our Modeller's Club.

Peter. (July 2016)

A (presumably) home-made bogie open wagon with an elevated brakeman's seat arrived yesterday. This was clearly a difficult model to ship securely and I wanted you to know that your diligent packing was successful! I am very grateful for your attention with this purchase. It is a most unusual wagon; I must investigate if it actually has a prototype but in any case, I doubt many others have one like it.

Thanks again, I'm always checking your 2nd hand listing.

Regards, Philip (July 16)
Thanks for order arrived this morning, that's what I call good service, to say I only ordered it yesterday . Thanks Jack (May 2016)
Congratulations 😤 keep up the good work - AM (Jan 2016)
Caroline and Brian,
Many happy returns to Glendale Jcn, superb achievement. Some of those years were in tough Trading times so even more credit to both of you. I know Andy would have joined in with the Celebrations.
JonD (Jan 2016)
Congratulations to you both, I can remember well. Best wishes Carole & Eddie (Jan 2016)
All wagons arrived, the Coke Christmas wagon is an instant hit with the grandkids. The flat cars are just for grandads trains!
Merry Christmas and a happy new year to you both.
K (Dec 2015)

Guys perfect thank you for the help and seasons greatings to you all.

JW (Dec 2015)

 
Thank you very much for your help, we had a great time in the Lakes. It's a pleasure to buy things from you, as you are always so helpful.
Thanks again
From SK (and Sam) (Nov 2015)
 
Hi Brian and Caroline,
A belated thanks for the set of prehm buildings recently recieved, very pleased with them.
Also recieved the order this week of sundry items; foam block, screwdriver set and prehm figures.
Thanks for the excellent service, hope to shop with you again soon.
All the best,
Steve T 30th August 2015
 
Just a quick note to say that the parcel arrived on Saturday, just what I needed. Thank you very much for a great service.
Kind Regards
Andy T (17/8/15)
 
Dear Caroline and Brian,
Many thanks for the Upgrade of my Massoth Central Station and all the other bits that go with it. I think that how you resolved the issues with my Central Station emerged with it during the Upgrade certainly showed a superb regard to Customer Service. In fact going well beyond the call of duty normally expected. Many many thanks to both of you. Jon D (14/8/15)
 
The goods I ordered yesterday at 2pm arrived today at 11-15am well packed. I was really impressed with the service and I will definitely be back when I need to expand the lighting system. Well done and as Arnie would say "I'll be back". Michael T (13/8/15)
 
Hi Caroline,

Just a short note to say thank you for sending these out so promptly on Friday 5th June, I received them on the following Monday.

Well pleased with all of the items, the railcar has had a good clean up and looks like new, also the sound is 3 times as good after repositioning the speaker! Will be taking to the next exhibition/ open garden day on the calendar.

Many thanks for the excellent service, much appreciated,

Best,

Peter D (Jun 15)
 

It was good to meet you both Saturday morning, thank you for making me feel most welcome!

NL (10th Aug 2015)

Brian

Many thanks for the swift delivery of the Roundhouse Charles locomotive, ordered yesterday and arrived today. I was very impressed with the packaging, it will fill my wheelybin completely!

I have not had a chance to do anything other than unpack the contents, but everything seems in order.

Bob

  Loco arrived safely Friday lunchtime and looks superb. Still got to clear 3 months debris on track before running. Did however clear a bit of it for the statuary photograph a copy which will be posted Monday. Thank you once more and I do hope to call again at your wonderful emporium in the near future. RS
     
Hi Briain & Caroline
Many thanks for your fantastic service Piko farm house arrived safely today all very well packed thank you for the copy of Glendale Times .
Regards RE (9/10/14)
  Just to say a thankyou very much for my order it arrived very well packed the following day via fedex, a pleasure to do business with you both, SM 3/4/14
Brian,

What can I say ?

Fantastic service , credit card debited instantly and goods delivered at 1.30 today !

Superb.

Well done.

Many thanks

George (7/11/13)
  Just to confirm my copy of the LGB Book of Locos was safely received yesterday - very impressed by the "bomb proof" packaging! Thank you - Happy Christmas I S (17/12/13)
     
starter set arrived bang on time,so pleased have it running indoors as I type.
hope to do more business soon
regards C&H (12/9/13)
  I wanted to let you know my loco returned home and is in fantastic shape! Thank you so much for all your hard work.

Best wishes, Nick (16/9/13)

Wow
that is one great sweety shop I need to visit if I ever get to Peterborough.
Great work
Kind regards
Kev (3/7/13)
  Just arrived home to be handed a BIG box containing the LAWLEY loco which I ordered only mid morning yesterday! I am absolutely thrilled to bits with your friendly and super efficient customer service, many, many Thanks. As Arnie says, 'I'll be back!'. Thanks again, currently grinning and dribbling like a mad man! CS (12/9/13)
Hi Caroline,
I have received my order this week and would like to thank you for a very pleasant shopping experience, the shipping was fast and the tracking was great.
I may order some more Gondolas and accessories once I set it up in the comming week.
Thanks again Paul (Australia) 12/5/13
  Hi Brian and Coroline,
Just a note to thank you for delivery of the above,excellent packaging and delivered as promised today,but what else do we expect from Glendale!
Thanks again,see you soon,
Neil ,Northampton 7/6/13
Thanks for the rapid delivery of the L & B station. It arrived the day after I ordered it. GT 19/4/13   Dear Glendale JunctionThank you very much once again for your excellent service, parcel arrived
safely today about 2pm.Many thanks
SK - Berwick upon Tweed 10/5/13
Just a quick line to say how very pleased I am with my purchase! MM - 3/3/13   Many thanks for your service - cannot fail but to say it has been outstanding! JS - 31/3/13
Bogie brake van, clamps and four new drivers arrived safe and well. Your packing department has done you proud again and courier was here promptly this morning.
Many thanks, BA - 21/1/13
   
     

LINES ON LEAVING

I am going, she said. I've just had enough.
I'm fed up with your model trains and all that stuff. I can't stand the signals, the trucks, every carriage,
the platforms, the posters- they have scuppered this marriage. You no longer love me, you just do not care,
And I doubt if you'll notice that I'm no longer there.She picked up her suitcase, she could stand it no more
She stepped over the track and she went out the door. He blinked, blew his whistle, took a sip of his tea,
And changed over the points for the 4.23 !
  He never saw the signals
But she had never got the point
Why trains should go in circles
Her nose was completely out of joint

He was focused on his railway
Forgot was life’s all about
Nuts, bolts, glue and ballast
He’s completely forgotten her layout

He knew he had a modeller’s gift
He was always so good with his hands
More interested in the engines now
And just fixing their leaky glands

But now she’s left with Barry
Who beat up spotters when at school
Look around at what you’ve got here
Never be a one-track fool.